Hotel Front Desk Training Checklist

Check if all hotel areas and facilities are clean organized and in good working condition.

Hotel front desk training checklist.

Security staffing audit checklist crime prevention security equipments handling emergency situations etc. Everything you need to train and continue professional development for the front desk staff from etiquette and organization tips to a checklist and worksheet templates. Evaluate the guest rooms and check if the mattresses are still firm and if the bedspreads are free from rips and stains. It will not only have an immediate and visible impact on your team morale and guest satisfaction scores but it will also assist in keeping the entire property running smoothly.

Daily tasks list checklist bell desk all shifts hits. Staff was present and visible at the main entrance waiting to receive and welcome all guests. Hotel software or pms demo checklist front office functions hotel software or pms demo checklist reservation functions list of hotel front office stationery items. Hotel front desk training checklist circa 2015 by doug kennedy.

Front desk sop hotel staff training hotel staff job description front office training. For a hotel front desk team organization is critical to ensure staff and guest satisfaction. Front desk resource manual a detailed review of the tasks that are to be fulfilled by a front desk employee. Latest hotel staff training.

3619 daily tasks list checklist concierge afternoon shift hits. Today s news automatically receive your food products and update your costs in seconds with clear sky software s interface to cheney brothers. Home hotel front desk training checklist circa 2015 by doug kennedy. Staff did not eat drink smoke or chew gum.

Training hotel front office staff do s and don t for front desk agent or front desk staff. Training tips for all hotel departments. Was made within 5 feet. Front desk services audit check list for check in process.

All guests are acknowledged with eye contact and smile within 10 feet even if the guest waiting in line. Front desk services audit checklist for guest arrival experience. Prepare your front desk staff to look and act professionally and on brand during this interactive training workshop. Take a moment to review these steps to improve front office organization.

Contents introduction 3 front desk duties 4. Difference between hotel and motel front desk high balance credit limit report. Guest was acknowledged with eye contact and smile within 10 feet. Take or attach photos of the process.

Schedule this course program class for delivery onsite. A polite greeting according to the time of day offer of assistance etc. Assess how your staff handles issues or complaints. Staff maintained focus on guest was not distracted.

Staff well groomed uniformed name tagwas present.